Terms of Service

Last Updated: February 2026

1. The Service We Provide

Warwickshire Carpet Care (the “Platform”) is a digital marketplace and lead-generation tool. We provide a Smart Estimate Engine to help you ballpark service costs and connect you with independent, vetted local floor care specialists (the “Service Partner”).

Important: We are not the service provider. Your contract for the physical cleaning of your property is directly with the Service Partner assigned to your lead.

2. The “Smart Estimate” Disclaimer

Our website uses an automated engine to provide instant price ranges based on typical CV34/CV37 property data.

  • Non-Binding: The price shown online is a guide estimate, not a final contract price.

  • Final Quote: Your local specialist will provide a final, fixed-price quote upon inspection of the carpet fibers and soil levels.

  • Accuracy: While our 2026 AI models are highly accurate, we are not liable for discrepancies between the online estimate and the on-site quote.

3. User Obligations

To ensure an accurate service, you agree to:

  • Provide honest data regarding room sizes and stain types.

  • Ensure the Service Partner has access to running water and electricity at the time of the appointment.

  • Notify the specialist of any delicate or high-value items (e.g., antique rugs) prior to cleaning.

4. Cancellations & Rescheduling

  • 48-Hour Notice: Cancellations made within 48 hours of the appointment may be subject to a cancellation fee set by the Service Partner.

  • Direct Communication: All scheduling changes must be handled directly with your assigned specialist.

5. Limitation of Liability

As the Platform, Warwickshire Carpet Care is not liable for:

  • Any damage to property or unsatisfactory results caused by the Service Partner.

  • Any disputes regarding final payment or scheduling.

  • All Service Partners are required to maintain their own Public Liability Insurance. You are encouraged to verify this with them upon arrival.

6. UK Consumer Rights (2026)

In accordance with the Consumer Rights Act and current 2026 digital regulations:

  • You have the right to a service performed with “reasonable care and skill.”

  • Complaints regarding the quality of work must be raised with the Service Partner within 48 hours of completion to allow for a re-clean or rectification.