Privacy Policy

Last Updated: February 2026

1. Introduction

Welcome to Warwickshire Carpet Care. We respect your privacy and are committed to protecting your personal data. This policy informs you how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights.

2. Who We Are

Warwickshire Carpet Care acts as a lead generation platform and data controller for the initial collection of your information. We provide an automated estimate service and connect you with vetted local service professionals in the Warwick, Leamington, Stratford, and Kenilworth areas.

Contact Details:

  • Email: admin@warwickshirecarpetcare.co.uk

3. The Data We Collect

We collect, use, and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: First name and last name.

  • Contact Data: Email address and telephone number.

  • Property Data: Postcode (e.g., CV34), property type, and room requirements for the purpose of generating an estimate.

  • Technical Data: IP address, browser type, and location data collected via cookies for site optimization and security.

4. How Your Data is Used & Shared

We use your data primarily to perform our service: connecting you with a local specialist.

  1. Lead Generation: By submitting our form, you agree that your contact and property details will be securely passed to one vetted local Service Partner (the “Contractor”) assigned to your area to provide a final quote and fulfill the service.

  2. AI Estimates: We use automated processing to provide an instant price range based on market data.

  3. Service Communications: We may use your data to send a one-time SMS or email containing your estimate results.

Lawful Basis: We process this data based on Contractual Necessity (to provide the estimate you requested) and Legitimate Interest (to facilitate the connection between you and a local service provider).

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for. Typically, we retain lead data for 90 days for quality control purposes, after which Identity and Contact data are deleted or anonymized, unless a service contract is formed directly with the Service Partner.

6. Your Legal Rights

Under UK data protection laws, you have rights including:

  • Right of Access: Request a copy of the data we hold.

  • Right to Erasure: Request that we delete your data (“Right to be Forgotten”).

  • Right to Complain: You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO).

7. Cookies

We use cookies to improve your experience and track the performance of our local silos. You can set your browser to refuse cookies, but some parts of our Smart Estimate Engine may become inaccessible.